P&F RETURNS POLICY

We value our customer experience. If you have any problems with our products, we will gladly work with you to solve any problem.

We stand by our products and their quality, but if you are not happy for any reason, pawsandfuzz.com returns according to our return policy agreements.

We offer the full refund for any damaged goods, as long as you send a photo of the item in question to support@pawsandfuzz.com.

Returns Procedure:

  1. Please send the product back, at your own expense to (Put our address in here). Please email us at support@pawsandfuzz.com to let us know you are returning your item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  2. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping items over $50, we recommend that you consider using a trackable shipping service or purchasing shipping insurance
  3. Send us a message on support@pawsandfuzz.com  with your order # and name.
    -With a subject of (Return Request)
    -List your product and why you want to return it
  4. Our team will contact you (usually within 1 to 3 business day) with our details to ship your item back.

Ship your item back to us. Once we receive it, we will inspect it and If all is good, we will fully refund your item according to our Refund Policy. Once we issue the refund, you will get an e-mail showing all details and the money will be deposited back into your account 🙂

Refund Procedure:

To complete your refund, please provide your order number and if you have it, the receipt, confirmation email and/or proof of purchase.

Refunds usually take up to 1 to 3 business day, but if you paid by credit card, you may not see your refund reflected for up to seven to 10 days, depending on the terms your provider specifies.

We will issue a refund as soon as we have reviewed it in our system, provide that:

  1. The item(s) is not marked as a SALE item (these items are non-returnable – no exceptions), is not a gift card and is not a personalised item
  2. For the item to be eligible for a refund, please send us your request before the 30-days of your order being delivered (our returns policy is valid for 30 days from the date your order was delivered as per the shipment tracking) and after this time window we cannot accept returns anymore neither refund you. 
  3. Your item(s) must be unused, unworn, unwashed and in the same condition that you received it (We recommend that you carefully try new items on indoors, just in case you need to return them)
  4. All packaging, swing tags and care tags must still be attached to items to be eligible for a refund. Any items returned without packaging or tags, will not be refunded. You will receive an email to advise of this, at which time we can organise to return the items to you at your cost.
  5. If you purchased an item as part of a combo order such as (e.g. buy a harness and get a leash free etc..) the entire bundle must be returned